Part of the goal of Overpromise Inc. is to help people not only understand the concepts in the book, but be able to put them into practice.  We offer many avenues to help you do this via our training and consulting services, but we also offer these guides as a way to take a closer look yourself.  There are two implementation guides.  One for your entire company and one that is specific to a single department.  Choose the appropriate guide, save it to your computer and go through the 33 questions to evaluate how you are living the Overpromise and Overdeliver philosophy.  We hope you find the tool useful.  Further instructions are at the beginning of each the document. 

Company Implementation Exercise RTF Document 90KB
Department Implementation Exercise RTF Document 90KB

When you have completed the exercise you may want to pass it on to others in your company or department to get their ideas as well.  When you have completed the exercise you can checkout the appropriate feedback tool for ideas on how you might have answered the questions.  We do recommend that you try to fill out the exercise first.  For further information and understanding of the material covered you can go through the program on the disk in the back of the book.  In fact these Implementation guides are just one portion of what is available on the disk.

Company Implementation Feedback Tool RTF Document 120KB
Department Implementation Feedback Tool RTF Document 120KB