Customer Conversation
Simulations
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How do you ensure that all of your
customer contact teams are implementing the brand
identity and best practices that create customer
loyalty in every conversation?
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How do you get your new hires to
build skills rapidly, without having to practice on
your actual customers?
Communication Coach, a revolutionary
state-of-the-art online simulation tool, will
dramatically improve the skills and confidence of your
employees in communicating with customers.
You will enable all of your employees to consistently
perform at the level of your best performers.
Communication Coach is easy to use and produces
powerful, immediate results.
“Live The Brand”
This podcast series for the front line includes:
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What is a brand?
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Why should you care about the
company’s brand?
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What is your role in creating a
positive brand image?
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Using positive language
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Asking the right questions
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Handling an irate customer
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Never say “no”
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Dressing for success
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Manners
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Overdelivering on your promises --
internal
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Overdelivering on your promises --
external
Additional topics can be customized for
your organization. |