How well does your front line understand the needs, wants, goals and priorities of your customers? How well designed is your service organization to deliver on them?

Does your front line understand what true, world-class service means -- as your customers compare them to the experiences they have with Lexus, Disney, Federal Express, Starbucks, Nordstrom, Lands’ End, Apple and other service leaders?

In this humorous and entertaining program, your team will learn:

• The Three Laws of Exceptional Service Delivery”

• How to use the power of positive language

• How to determine the true cost of losing a customer

• 7 steps for handling an irate customer

If you want to build a world-class service team, this is the program for you.

View other speaking topics on:
Branding and Competition
Collaborative Selling
Future Trends and Innovation