"We actually had Rick Barrera at an OFDA conference last year. Rick was the last speaker of the event. People actually missed their plane to see his entire presentation. Rick does a great job, engages the audience. The Overpromise/Overdeliver is right on the mark.”
Jim McGarra OFDA & NOPA
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Speaking
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Rick Barrera’s
Speaking Topics Include . . .
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Branding and Competition
Overpromise and Overdeliver: How to Design a
Branded Competitive Advantage and Deliver Extraordinary
Customer Experiences. (Keynote presentation, and
interactive half- and full-day sessions.)
Customer Service
Rethinking the Customer Experience for
building a world-class service team.
Collaborative Selling
The Ultimate Customer Interview to
help your team sell more in less time.
Brand-Aligned Selling to align,
reflect, and reinforce the brand promise
Future Trends and Innovation
Fast Forward: The Ten Critical Trends Driving Sales,
Marketing and Customer Service and how your company can
profit from each trend. |
 Here’s What Clients Say . . .
“Never have I seen a speaker who knows his audience
more. Unbelievable . . . I would recommend Rick in a
heartbeat.” Brad Tolstedt, Wells Fargo
“You took the entire group right to the edge and
inspired them to action . . . they loved you.”
R. Scott Anderson, Thrifty Car Rental
“Rick really opened my eyes. He knew more about my
business than I did.” Jason Schulz, Lexus
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“This was our second conference featuring Rick as our opening keynote and again he did not disappoint. Rick’s unique perspective makes a lasting impact.”
Event Manager, National Association of Professional Employment Organizations
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