The Following Webinars are available:

1/18/05

Overpromise and Overdeliver  The Secrets of Unshakeable Customer Loyalty- In this Webinar Rick discusses how companies like Washington Mutual , Lexus, Google, American Girl, Zara and Krispy Kreme created huge brands in unbelievably short periods of time by identifying and focusing on the critical TouchPoints that mattered most to their customers. You will learn which TouchPoints are most critical and what you must do to deliver flawless consistency to your customers.  The Webinar was hosted by Microsoft Live Meeting and is available to view from their archives by clicking on the title above and entering your name.

As we provide webinars on different subjects we will record them and have them available here for our customers.