Team-Building Sessions

• Learning Map^TM Workshop – interactively engage everyone in improving your brand promise, identifying Critical Customer Touchpoints, and developing Extraordinary Customer Experiences.                                                                                       View Video

• Consumer Trends Discovery Workshop – interactive workshop to get your team’s creative juices flowing, and help your company capitalize on key trends in your marketplace.

Senior Staff Sessions

• Overpromise Checkup Workshop – 4-hour session with your team of 5-7 leaders to create your new Overpromise, identify Critical Touchpoints, and develop a plan to Overdeliver.

• Virtual Overpromise Checkup Workshop (webinar)

• Executive Readiness Workshop – your senior team will develop a high level implementation plan to Overpromise and Overdeliver – and identify steps that need to be taken before the journey begins.

• Executive course in Design and Implementation– we’ll teach your team our proprietary methodology so you can Overpromise and Overdeliver for your customers.

• Executive course in Understanding TouchPoints– the “deep dive” on understanding Critical Customer TouchPoints.

Focused Team Sessions

• Sales Team Workshops – teach your sales team how to articulate and demonstrate your brand promise to radically differentiate your company, products, and services -- and rapidly win new customers.

• Service Team Workshops – give your team the tools, information and skills needed to deliver on your brand promises, and create extraordinary customer experiences.